Returns and Exchange Policy for Nalva

Nalva values customer satisfaction and strives to ensure a smooth and fair return and exchange process. Please read our policy carefully to understand your rights and obligations regarding returns, exchanges, and refunds.

Conditions for Returns and Exchanges

  1. Eligibility:
    • Returns are only accepted if the product is damaged or defective, wrong order received.
    • Return requests must be raised within 48 Hours of receiving the product.
    • In return policy opening video must
  2. Return Window:
    • Products must be returned within 48 Hours from the date of receipt.
    • Returns will not be accepted beyond this period.
  3. Product Condition:
    • Products must be in saleable condition, with original folds, packaging, and tags intact.
    • The product should be unused and undamaged.

How to Initiate a Return or Exchange

  1. Contact Customer Care:
    • Reach out to our customer care team within 2 days of receiving the product.
    • Contact via phone at +91-8885684551 or email at info@nalva.in.
    • Provide a description of the issue along with an image of the product.
    • Return Shipping:
    • Once your return request is accepted, courier the product to: Vanitha Tex,H.NO:6-4-80/1,Vidhyanagar, Sircilla, Dist:Rajanna Sircilla, Telangana, India. Pincode: 505301
  • Include your name, order number, and mobile number on the packaging.
  • Ensure the original receipt/invoice is included with the product.
  1. Courier Charges:
    • Customers must pay the courier charges for returns or exchanges.
    • If the return is due to our error, we will reimburse the courier charges through a credit note or voucher.

Damaged/Defective Products

  • Only damage items will be free shipping for claim
  • Do not accept packages if they arrive in an unsealed or damaged condition. Report any such issues to our customer support immediately.
  • Returns or exchanges for damaged/defective products will only be accepted if they are in original condition with original folds and tags intact.

Order Cancellation

  1. Customer Initiated:
  2. Orders can be canceled before they are processed or approved by emailing us at info@nalva.in with the subject line “Order Cancellation”.
    • Once an order is processed or approved, it cannot be canceled by the customer.
  3. Company Initiated:
    • We reserve the right to cancel orders due to technical or stock issues without prior notification. A full refund will be provided in such cases.

Refund Procedure

  • Refunds will be processed either as a credit note at our discretion.
  • Refunds will be processed within 7 working days from the receipt of the returned product, provided it meets our return policy criteria.
  • For refund status, contact our customer support via WhatsApp or email. We strive to respond promptly to all customer inquiries.

For any questions or assistance, please contact our customer care at +91 – 8885684551 or info@nalva.in. Thank you for choosing nalva.